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Blue Nile Reviews

4.9

(Rated by 2162 users)

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Overall Rating

4.9

Base on 13 Reviews

Ratings by Feature

Good Value
4.8
Customer Service
4.5
Price & Quality
4.8

Recent Customer Reviews (13)

Barbara Gleason

Jun 7, 2023

Perfect Place To Find a Life-Long TreasureBlue Nile provided me with a diamond that will remain in my family for generations. I couldn't be happier and more grateful.

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Bianca Humffray

Jun 7, 2023

Huge Diamond SelectionThe selection is ginormous. I spent hours browsing the different cuts, shapes, and carat weights. They have diamonds to suit every style and budget.

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Marlon Grandpré

Jun 6, 2023

Their inventory is hugeFrom simple wedding bands to bejeweled cocktail rings, there's any style I could ever want for life.

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Zarita Musliyevich

Jun 5, 2023

Best Online JewelerBased on my experience and research, Blue Nile offers the best value and products of any online jewelry retailer. They truly are the best.

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Poppy Hilton

Jun 4, 2023

Great Price, Great QualityThe price to quality ratio is fantastic. I got a 0.75 carat E color VS1 clarity diamond for thousands less than a retail store.

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James Preston

Jun 4, 2023

Rocking my new jewelryThe craftsmanship is spectacular - the ring is beautifully made and so comfortable to wear daily. I get tons of compliments.

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Sean North

Jun 3, 2023

Education Resources Are Top NotchThe diamond guides and videos helped me pick the perfect diamond for my budget and preferences. I learned so much!

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Adam Barber

Jun 3, 2023

Quality I can trustThe diamonds are absolutely exquisite, and I felt confident in the certifications provided. I got lots of compliments after purchase!

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Ashley Aviles

May 31, 2023

The perfect diamond just a click awayAfter hours of browsing their extensive catalog of loose diamonds online, I finally found the perfect center stone for my wife-to-be's engagement ring - at a price I could afford!

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Linka Baán

May 30, 2023

Designer options galoreTheir settings selection is massive - vintage, halo, trilogy, pave - every style imaginable! Found my dream ring with ease.

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Blue Nile Pros & Cons

Pros

Large Inventory: Blue Nile offers a vast selection of over 180,000 diamonds in various shapes and sizes, catering to different budgets and preferences.

Comprehensive Information: The website provides extensive educational resources, including articles on how to shop for different types of jewelry and tips on reading grading reports.

Free Shipping and Returns: Customers enjoy free shipping and a 30-day return policy, which can be reassuring for buyers.

Certified Diamonds: All diamonds sold by Blue Nile are certified, ensuring high quality and legitimacy.

No Commission Sales: Salespeople do not work on commission, providing unbiased service to customers.

CONS

Poor Shopping Experience: Many customers have reported a poor shopping experience due to the lack of high-quality images and immersive views of the products, making it difficult to visualize the items.

Customer Service Issues: Several reviews have highlighted disappointing customer service experiences, including unhelpful representatives and unresolved issues with orders.

Quality Control Concerns: There have been instances where products were not as described, such as a ring being shipped with a black mark or a bracelet being plated silver instead of platinum.

Unprofessional Handling: Some customers have reported unprofessional handling of orders, such as rings being marked as "out of stock" after only two days.

Blue Nile Features and Benefits

Features

Affordable Engagement Rings

Prices start from around €421 for a classic simple solitaire engagement ring in 14k white gold.

Cost Savings on Fancy-Cut Diamonds

Fancy-cut diamonds like princess-cut are up to 25% lower in price than round brilliant diamonds of the same carat weight and quality.

Frequent Sales and Discounts

Significant discounts including 50% off select jewelry during Black Friday sales.

Large Inventory

Vast selection of over 180,000 diamonds in various shapes and sizes, catering to different budgets and preferences.

Comprehensive Information

Extensive educational resources including articles on shopping for jewelry and reading grading reports.

Free Shipping and Returns

Free shipping and a 30-day return policy, reassuring for buyers.

Certified Diamonds

All diamonds are certified, ensuring high quality and legitimacy; GIA graded for authenticity.

No Commission Sales

Salespeople do not work on commission, providing unbiased service.

Enormous Selection of Conflict-Free Diamonds

Over 180,000 ethically sourced diamonds adhering to the Kimberley Process.

Customization Options

Build Your Own Ring tool and intuitive filters for selecting diamonds based on color, cut, carat, and clarity.

Diamond Upgrade Program

Trade in current diamond for another one if the new order total is at least double the original price.

Lifetime Product Warranty

Guarantees all products are free from manufacturing defects for their lifetime.

Secure Delivery

Insured and discreet packaging with FedEx for secure delivery; free shipping to 40 countries.

30-Day Returns

Return purchases within 30 days for full refund or exchange; free shipping label provided.

24/7 Customer Support

Available through phone, email, or live chat.

Educational Resources

Extensive online resources to help understand diamond grading and selection.

Price-Match Guarantee

Matches competitor's lower price for a diamond of comparable quality and characteristics.

Finance Options

Financing through credit card with interest-free periods available.

Lab-Grown Diamonds

Affordable alternative to natural diamonds, available since early 2023.

Free Return Shipping

Fully insured free shipping label sent within one business day; two complimentary returns per year.

Flexible Shipping Options

Ship to work, hold for pickup, or alternate addresses with security precautions; no P.O. Box.

Blue Nile Reviews

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Payment Methods

Payment Methods

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Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (13)

Barbara Gleason

Bianca Humffray

Marlon Grandpré

Zarita Musliyevich

Poppy Hilton

James Preston

Sean North

Adam Barber

Ashley Aviles

Linka Baán

Payment Methods

Accepted Payment Options:

Credit/Debit Cards

PayPal

Payment Process

Refund Information

Blue Nile Pros & Cons

Pros

CONS

Blue Nile Features and Benefits

Features

Affordable Engagement Rings

Cost Savings on Fancy-Cut Diamonds

Frequent Sales and Discounts

Large Inventory

Comprehensive Information

Free Shipping and Returns

Certified Diamonds

No Commission Sales

Enormous Selection of Conflict-Free Diamonds

Customization Options

Diamond Upgrade Program

Lifetime Product Warranty

Secure Delivery

30-Day Returns

24/7 Customer Support

Educational Resources

Price-Match Guarantee

Finance Options

Lab-Grown Diamonds

Free Return Shipping

Flexible Shipping Options

Blue Nile Frequently Asked Questions